Contact Us Loopcv Support

Where to Find Contact Us Options on Loopcv

Alright, so you want to reach out to our team at Loopcv. The first thing to know is that contact options aren’t all in one spot, which can be a bit tricky. When you land on our homepage at loopcv.pro, look for the “Contact” or “Support” link in the footer—it’s there, but honestly, the easiest way to get help is once you’re logged into your account.

Once inside your dashboard, look for the help icon in the top right corner (usually a question mark or “?”). Click that, and a dropdown will appear with different ways to contact us. Most users miss this shortcut, so don’t be that person scrolling endlessly.

Different Ways to Contact Us and When to Use Them

We understand everyone’s needs are different, so we’ve set up multiple channels to give you options. Here’s a quick rundown:

Email Support

This is your go-to for anything technical or detailed. When you email, include your account email, a clear description of what’s wrong, screenshots if possible, and your current Loop settings if it relates to job matching. Our team usually responds within 24-48 hours, but premium users get priority replies in about 12 hours.

Live Chat Feature

Want a quick answer? Our live chat widget pops up in the bottom right corner of the platform during business hours (9 AM to 6 PM EST). It’s great for simple questions like billing or quick clarifications. For complex issues, they’ll often direct you to email support.

Help Center and Knowledge Base

Before reaching out directly, we recommend checking the help center. Honestly, it can save you a lot of time with articles on setting up your first Loop, troubleshooting application problems, or managing email templates.

Why People Usually Contact Us (So You Know Where You Fit)

Knowing what kind of issue you have can help you decide how to contact us. Here’s what we hear most:

Technical Issues with Job Applications

Problems like applications not sending, CV uploads failing, or email templates acting weird? Email support is the best for these because our tech team needs to dig into your account settings.

Billing and Subscription Questions

For quick payment or subscription questions, live chat tends to be faster. Most billing questions can be resolved in minutes.

Account Access Problems

Forgot your password or locked out? Live chat during business hours is quickest. After hours, email is your fallback.

• Forgot password: Use the reset link; email support if it doesn’t arrive.
• Account locked: Wait 30 minutes and try again; contact support if still locked after an hour.
• Email not recognized: Double-check typos; contact support if the email is correct but not accepted.

How to Get Faster Support From Us

We want to help you ASAP, so here are some tips from what users tell us actually speeds things up:

Be Specific Right Away

Instead of “my Loop isn’t working,” try something like: “My Marketing Analyst Loop in Chicago hasn’t sent any applications in 2 days. CV upload looks fine, email template unchanged.” It saves loads of back-and-forth.

Include Your Account Details

Always mention your account email, subscription level, when the issue started, and what you were doing when it happened.

Pick the Right Channel

Here’s a quick list for choosing:

1. Urgent help: Live chat (business hours)
2. Complex tech problems: Email support
3. General questions: Help center or email
4. Billing: Live chat or email

What Our Support Hours Look Like and What to Expect

We’re mostly US-based, operating on Eastern Standard Time, so here’s when you can expect us:

Business Hours Support

• Live Chat: Monday to Friday, 9 AM – 6 PM EST
• Email Responses: Within 24 hours on business days
• Priority Support: Faster replies for premium subscribers

After Hours and Weekends

Live chat isn’t available, but you can leave a message. Email submissions keep coming in, but responses might take 48-72 hours. Urgent technical problems get bumped up Monday morning.

How to Prepare Before Contacting Us

Having the right info ready can make your support interaction much smoother.

For Technical Issues

• Browser type and version
• Operating system
• Screenshots of errors
• Steps you took before the issue
• Basic troubleshooting tried (clearing cache, switching browsers)

For Account or Billing Issues

• Your account email
• Last successful login
• Payment method details (last 4 digits)
• Recent account changes

For Job Search Problems

• Your active Loop settings
• Target job titles and locations
• Last update to CV or templates
• Examples of jobs that should have matched but didn’t

Extra Resources Besides Contact Us Options

Sometimes you don’t need to contact us directly. Here are other helpful spots to check:

Community Forums

Our user community is active, sharing tips and solutions. While not officially monitored 24/7 by support, it’s a solid place to find answers.

Video Tutorials

Check out our YouTube channel for step-by-step walkthroughs. A quick 5-minute video can save you a lot of time.

Social Media

We’re on LinkedIn and Twitter, where we sometimes respond to questions. Not a primary support channel but worth a try if you want to reach out.

What Happens After You Contact Us

Here’s the usual process after you reach out to our support team:

1. Initial Response: Usually within a few hours during business days
2. Information Gathering: We might ask follow-up questions for clarity
3. Investigation: Our team digs into your specific issue
4. Resolution: We provide solutions or workarounds
5. Follow-up: We check back to make sure everything’s fixed

Most issues wrap up in 1-3 business days, though simple questions often get quicker responses.

❓ FAQ